What type of food do you sell?
HiLocal Foods specializes in authentic West African meals prepared using traditional recipes and quality ingredients. All meals are made in small batches to ensure consistency, flavor, and care in preparation.
Are your meals fresh or frozen?
All meals are prepared fresh and then frozen before shipping. Freezing helps preserve quality, taste, and food safety during transit. Specific product details and ingredients are listed on each individual product page.
Where do you ship?
We currently ship orders within the United States and Canada. Shipping options and costs are calculated automatically at checkout based on your delivery location.
When do you ship orders?
Orders placed by Friday typically ship on the following Monday. This schedule allows us to prepare, package, and ship meals in a way that maintains quality and freshness.
Do you accept custom or special orders?
Yes, custom or special orders may be available upon request. Please contact us before placing your order so we can confirm availability and details.
Do you offer refunds?
Yes, refunds may be issued under specific circumstances. If there is an error with your order, such as receiving the wrong item or an issue caused during fulfillment, please contact us and we will review the situation and issue a refund when appropriate.
Because our products are food items, refunds are evaluated on a case-by-case basis.